Working Title: OPS COMPUTER SUPPORT SPECIALIST – 72901436
Salary: $18.00 – $21.00 an hour
Posting Closing Date: 12/31/2019
Computer Support Specialist – OPS
Office of Information Technology
State of Florida Department of Management Services
This position is located in Tallahassee
The Florida Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, private prisons, fleet, and federal property assistance programs utilized throughout Florida’s state government. DMS is relied upon to establish, maintain and improve the business processes used by state employees to create a better, not bigger government. DMS facilitates the delivery of these programs and services and provides tools and training to bolster the efficiency and effectiveness of the state’s workforce. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.” Under the leadership of DMS Secretary Jonathan Satter, DMS’ employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies, and challenge the status quo.
Provides technical support and assistance to staff; analyzes problems and implements solutions.
Performs computer trouble-shooting to diagnose system problems; analyzes personal computer and peripherals’ functionality; identifies, locates, resolves and repairs problems.
Monitors and resolves basic connectivity problems.
Install, configure and test hardware and/or software.
Ensure software licensing compliance and inventory/asset control.
Perform preventative maintenance and repair hardware.
Conduct end-user training in operation and use of hardware and software.
Research evaluate and test hardware and software products and systems solutions.
Knowledge, Skills and Abilities:
System Center Configuration Manager
Knowledge of Personal Computers – Demonstrate basic knowledge and understanding of the fundamentals of a PC. Apply knowledge and understanding of PC fundamentals in the installation, testing, diagnosing, and repairing PC’s.
Knowledge of Networking – Demonstrate basic knowledge and understanding of networking concepts. Apply knowledge and understanding of networking concepts in the installation, testing, diagnosing, and repairing of workstations in a network environment.
Knowledge of Office Software – Demonstrate knowledge of Microsoft Office products.
Teamwork – Communicate and coordinate with peers, supervisor, and other staff.
Security and Confidentiality – Maintain all job-related information secure and confidential in order to protect workplace information and to assure compliance with confidentiality requirements. Enforce industry best practices regarding information security.
Customer Service – Interface with internal/external customers in order to provide information, explain procedures, answer questions and provide support.
An associate degree in Computer Science or a related field from an accredited college or university or two (2) years of computer systems support experience.
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Nearest Major Market: Tallahassee